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Lost phone

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Adgie6
Level 1: Joiner
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on ‎20-09-2022 14:44

on ‎20-09-2022 14:44

Hi there. I lost my phone yesterday and I'm on pay monthly. My upgrade I'd due in March so I have £133 left to pay. I was wondering if I any upgrade today please and if you can add the upfront £133 to my existing pay monthly plan? I desperately need a phone ASAP. Many thanks, adrian

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MI5
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on ‎20-09-2022 14:56

on ‎20-09-2022 14:56

@Adgie6 

You need to report the loss to O2 and then discuss your options Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151823 Posts
  • 650 Topics
  • 28844 Solutions
Registered:

on ‎20-09-2022 14:56

on ‎20-09-2022 14:56

@Adgie6 

You need to report the loss to O2 and then discuss your options Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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on ‎20-09-2022 14:58

on ‎20-09-2022 14:58

You would need to call the sales team to check that @Adgie6 but normally any outstanding balance would need to be paid off first.

You can call them on 0800 081 0255 or message on social media:

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

You need to report your phone as lost as you will be liable for any charges incurred until you do so?

Guide: Lost or Stolen O2 Device? - How to Report it 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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