Lost job , can't afford bill

[MrVeeton]

Hi everyone... I need some advice, I have lost my job due to covid and now won't be able to afford my next bill... could o2 drop me to a lower tariff as I know I wouldn't be able to terminate my contract.. I am really worried about this

[Cleoriff · Accepted solution]

Hi @MrVeeton 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am