Hello, lost mobile and contacted O2 and they blocked sim card and sent new one and put restrictions on the phone but they said "We don't need the IMEI number to place restrictions on your mobile phone." is this true? and if so what kind of restrictions are these would the person still be able to use to phone just not call and text? . Also i was told i can get money off if i buy another phone off of them how would i go about getting this? Thanks
The restriction is placed on the service provided to the phone, as O2 have barred your sim no-one can get access to the information within the sim. If the person who found / stole your phone puts a new sim in it the phone will not register on any UK network so calls and texts cannot be made from the phone. If the phone is an iphone i suggest you change your username and password on itunes as this can be extracted from the phone.
The money off the new phone is an upgrade allowance, you can claim this by ordering a phone through customer services or an O2 store, but you cannot claim the handset discount if you order online.
..but they said "We don't need the IMEI number to place restrictions on your mobile phone."
No, that's not true at all.
As the previous poster said, they can block the SIM from being used, but to stop the phone being used with another SIM the IMEI would have to be "blacklisted" and that information shared with all the other service providers.