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Loss of service since the 21st of February and no real answer.

Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions

I have not been able to make calls since the 21st of February, been in contact with o2 multiple times and everytime I’m told that a phone mast isn’t working and engineers are working to solve the issue. I was offered ‘compensation’ in the form of £40 credited to my account. This isn’t even compensation if I still have to pay for a service I’m not being provided. I’ve been a loyal o2 customer for a long time now, i’m not happy and I’m thinking about ending my contract if this doesn’t come to a fair resolution. 

Message 1 of 2

Level 66: Unequalled
  • 7250 Posts
  • 51 Topics
  • 1602 Solutions

Nothing we can do here as we are all customers.

Check the guides

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it 

If you want to leave (you may have to pay up your contract as the Terms and Conditions to which you agreed don't guarantee signal everywhere)

Guide: Cancelling Your Contract 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2