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Logging in

00000
Level 1: Joiner
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Trying to login ,keeps saying when I’ve entered my mobile number , contact number already associated with another user,but I’ve had this number over a year ,o2 have taken payment as well .over this time .

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Enlli
Level 68: Extraordinaire
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If it's the app then there are lots of logging in complaints

 

Can you use https://accounts.o2.co.uk/signin?

 

If so delete the App and reboot the phone before reinstalling.

 

Any further help 

You will need to contact O2.

 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

Or phone them on 202 or 0344 809 0202 (contract) 

4445 or 0344 8090222 (PAYG)

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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00000
Level 1: Joiner
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Called 02 202 call centre the following day ,to speak to a rude chap ,he said I’ve sent you a code by text message which I’ve not received ,he told me if you cannot give me that code I will hang up this call.which he did ,not what I wanted to hear from a 02 customer care .id told him the day before I’d spoken to a chap and he emailed me a special code ,but couldn’t access my account as I’d tried it more than 5times ,as it locks you out .ive put a complaint letter into 02 for them to try and sort out for me ,or I will wait till later on in the year and cancel my phone contact as it runs out .and never go back ,I shouldn’t be spoken to like this .

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Oxonian
Level 36: Perceptive
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@00000 

 

Most of the ways of contacting O2 are in here :-

 

Guide: How to find help & contact O2 

 

I would normally suggest contact by social media as that team have a good reputation. However, you will probably find that no O2 personnel will be prepared to engage with you whilst you have on open complaint.

 

And currently complaints are taking eight weeks to investigate and respond to, so you are probably stuck for the moment.  

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