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Live chat not available today?

Anonymous
Not applicable

I have been trying on and off all day to talk on live chat and it keeps saying it's checking to see if anyone is available.

I've just topped up my pay and go & my 2981 messaging units have disappeared and I only have 500 units to use within 8 days of topping up?? I want to know why I haven't been given one month to use my messaging units and Internet.

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Cleoriff
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Hi @Anonymous Always best to ring CS in these circumstances. http://www.o2.co.uk/contactus

They are best dealing with most account based issues. They will explain in detail...

*The Game Is On*

Girl in a jacket
Message 2 of 20
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Anonymous
Not applicable

It will cost me to phone them...win win situation for them 😞

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Cleoriff
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Try this then.... usually works http://www.o2.co.uk/mobile/chatnow

*The Game Is On*

Girl in a jacket
Message 4 of 20
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Anonymous
Not applicable
Thanks...that also says 'checking to see if there's an available agent'
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MI5
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Try again later. There looks like a fault at the moment.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 20
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Beenherebefore
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@MI5 wrote:
There looks like a fault at the moment.

LOL

"My life is a facsimile of a sham"
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Toby
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@Anonymous wrote:
Thanks...that also says 'checking to see if there's an available agent'

Hi @Anonymous, please keep trying and you'll hopefully get through soon on Live Chat. Welcome to the community! slight_smile

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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jonsie
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It's working for me at the moment.

Capture 2.PNG

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Bambino
Level 74: Whizz kid
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@Anonymous wrote:

It will cost me to phone them...win win situation for them 😞


@Anonymous A call to customer service is 25p, or if you are a Pay & Go Go Go customer it's free.

I DO NOT WORK FOR O2



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Message 10 of 20
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