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Limited number of contracts

JKO
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I'm migrating my family contracts from BT to O2 but I can't transfer the last one. When I try to buy another monthly SIM and go to complete the credit check it says I have too many contracts on my account. I currently have three (an existing, long-standing O2 contract, plus the 2 I've managed to transfer from BT). I've spoken to sales and customer support and neither can offer a solution. Their suggestion was a separate account, but I'd like to keep everything under the one account if possible.

Has anyone else had this issue and how did you overcome it?

Thanks.

John

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MI5
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@JKO 

If sales can’t offer a solution, I doubt us as customers can. 
You would still be able to merge the last account with your others but it would be under separate billing. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
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Registered:

@JKO 

If sales can’t offer a solution, I doubt us as customers can. 
You would still be able to merge the last account with your others but it would be under separate billing. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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JKO
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Aye, fair point, but sometimes individuals have managed to sort something that isn't on the scripts.

Thanks for taking the time to reply though.

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