Good evening Robert
Thanks for contacting us about upgrading to a Samsung Galaxy. I'm sorry to know that you're unable to upgrade your phone with your desired tariff online. Also you've spoken to our upgrades team, however you got no help. I can imagine such a thing can be really upsetting. Don't worry, let me see what best I can do for you.
Robert, I've checked your account and see that you took a new 18 month contract from us on 3 June 2008. It's due to complete on 3 December 2009. You'll be happy to know that you're eligible for an upgrade anytime now. There might be a technical problem due to which you're unable to upgrade online. However, please check if you're following the correct steps as mentioned below:
To upgrade, please click on the link given below:
Then simply follow the steps given below:
- Please enter your phone number in the 'Enter your mobile number' box.
- Click on 'Text me my upgrade code' tab.
- The code to upgrade your contract will be sent to your phone, you'll then be required to enter it on the web page and follow the online instructions.
- You may also be asked for your account number, which is .
If you're still facing a problem, I'd request you to again call our upgrades team on 0870 600 7102 and I'm sure they'll help you this time. They're available from:
- Monday to Saturday 8am to 8pm
- Sunday 10am to 8pm.
They'll be in a better position to help you.
Calls to the above number are free from any of the O2 mobiles. They're charged at national rates from any other network providers and fixed lines.
Robert, did you know you can also benefit from our impressive O2 Treats?
I trust the above information helps. Hope you get the deal you're looking for. Have a nice time. If you have any further questions, please contact us or visit our online Help Centre at:
When you email us please provide: your full name, first line of address, postcode, registered email address and mobile number as it helps us answer your query faster.
O2 Customer Service.
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