Like new handset is a barred handset

[Emmalcox]

Hi, advice wanted please. I upgraded my sons phone for his birthday, he wanted the Samsung s7, but I couldn't afford a brand new one, looked further down and was amazed to see like new ( which apparently are a step below A brand new handset) at a fraction of the cost, so I went ahead. The phone arrived and we were more than happy. I went through the steps to do the sim swap but his new phone just kept coming up emergency calls only. Left it, well I had to because of Xmas but at the next available business day I rang them to get told, I'm sorry Mam you've been sent a barred handset. The operator understood I wasn't happy and escallated the case straight to management. Guess what never heard a thing from management and phone never came on. So I rang again, had to wait because of new year. Spoke to another operator, took details of imei number etc said she would esculate the case to management and put the form in to get it unbarred, To NY utter amazement its still not on..I just don't know where to turn now. I'm utterly disgusted they are taking my money for a phone my son can't use and how can a company send out a barred handset. Help and advise please

[MI5]

Ooooops, that's really bad form from O2!
Start off with a complaint http://www.o2.co.uk/how-to-complain and maybe also an email to the CEO. I'm sure he'd be happy to know what goes on

[Anonymous]

A barred handset? Wonder where they got their hands on that?

[MI5]

I dread to think!

[Cleoriff]

Certainly would make me very wary. This needs investigating at the highest level. Would it be possible for someone to trade in an O2 phone to the nearly new programme...then slap in an insurance claim? (By then it would already be in the system?)

[Emmalcox]

Thanks for the reply, where do I go about finding out the CEO's details. O2 customer service is about as much use a ****** on a snake so apart from my phone bill going through the roof I've had no joy what soever 

As u can imagine I'm at end of my rope. 

I've drafted a email complaints review team at o2 

[Bambino]

We're not permitted to give out the CEO's address. You have to Google it. Send the email to the complaints review team as well.

[Emmalcox]

OK thankyou I will do, any advice on how I can get the phone unbarred??? Anyone??? 

[MI5]

If o2 barred it they can unbar it.
You just gotta find someone capable of doing so in CS.

[MI5]

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@Cleoriff wrote:

Certainly would make me very wary. This needs investigating at the highest level. Would it be possible for someone to trade in an O2 phone to the nearly new programme...then slap in an insurance claim? (By then it would already be in the system?)

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Yes, it's feasible it could happen that way......