Leaving O2
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12-09-2024 21:51 - edited 12-09-2024 21:54
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12-09-2024 21:51 - edited 12-09-2024 21:54
I moved network on the 30th August and took my number.
i don’t know if I need to have given formal notice as well as requested the PAC and transferred.
Has my account been closed and my charges stopped or so I need to do something more?
thanks
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12-09-2024 22:04 - edited 12-09-2024 22:07
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12-09-2024 22:04 - edited 12-09-2024 22:07
Guide: Cancelling Your Contract has the collected tips for this, @BeckyW1
There may be one further bill to balance the books, with a refund of any remaining credit balance happening automatically to the registered Direct Debit account within a couple of weeks of the bill.
Sorry to see you leave O2, @BeckyW1 - hope the new carrier serves you well.