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Late payment

AmyCrothers
Level 1: Joiner
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Hi there,
I’ve tried to call customer service regarding my late payment on my account. Due to being furloughed I haven’t had a great source of income coming in over the last two months. However, I get paid a week on Thursday & will be able to pay the full amount then. Is it possible to have the restrictions lifted from my number? As I may need it for an emergency if I’m out and about between now and then.

Thanks,
Amy Crothers
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MI5
Level 94: Supreme
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@AmyCrothers 

You need to call payment management Guide: Coronavirus Community Help and Support 

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121933 Posts
  • 608 Topics
  • 18809 Solutions
Registered:

@AmyCrothers 

You need to call payment management Guide: Coronavirus Community Help and Support 

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Cleoriff
Level 94: Supreme
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Hi @AmyCrothers 

You need to call O2. All numbers incluing Payment Management are in this guide

Guide: Coronavirus Community Help and Support 

If you cant get through on the Payment Management number then try 0800 587 4005

*The Game Is On*

Girl in a jacket
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TallTrees
Level 41: Prodigal
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Hello @AmyCrothers
Welcome to the o2 community forum
We are not able to help with reconnecting.
You will need to contact the Payment Management Team.
Try early mornings need to be patient as customer service is on a reduced staffing
Good luck best wishes ...stay safe


HAPPINESS IS BEE SHAPED

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