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Keeping my old number

Anonymous
Not applicable
I have recently moved to sim only deal. I have asked to keep my old number and have followed all necessary steps last week to do so but this still is not the case! HELP
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MI5
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@Anonymous

How to here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
If you are having problems you need to call o2 http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 8
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MI5
Level 94: Supreme
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Registered:

@Anonymous

How to here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
If you are having problems you need to call o2 http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 8
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Anonymous
Not applicable
I have already completed all this online and my number still hasn’t been transferred since last week!
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jonsie
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@Anonymous wrote:
I have already completed all this online and my number still hasn’t been transferred since last week!

You definitely need to speak to them. Sometimes online forms just disappear into outer space.

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MI5
Level 94: Supreme
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We are not customer services so cannot help, sorry.
You'll have to call as mentioned above to see what's gone wrong.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
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Hey @Anonymous how are you getting on with your Number swap? Has there been any progress yet? 

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Anonymous
Not applicable
No progress as of yet! Very annoying
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Martin-O2
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I'm sorry to hear that @Anonymous. Did you chase this up with customer services yet? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 8 of 8
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