Keeping my old number from three

[pdomingo]

How do I keep my old number from three and how long does the process take?

[Cleoriff · Accepted solution]

Hi @pdomingo 

Check out these guides...

Guide: Migration & porting into O2  

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

Once you’ve given us your PAC code you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday.

PAC codes are only valid for 30 days, but if yours expires, don’t worry – you can always request a new one.

Your PAC code should have been sent by text, however if you lose your PAC code you can contact your current network provider for it.

If you’ve already given O2 your PAC but receive a notification advising this has expired or been used, you’ll need to contact the network you want to leave and request a new one.

Welcome to the forum @pdomingo