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Keeping my old PAYG number

Anonymous
Not applicable

My new phone won't take the standard size sim I currently use.... so I've sent for a new PAYG sim.

Is it possible to keep my old number?  I've looked at the help pages that tell you how to move from monthly to PAYG and from PAYG to monthly etc etc but it doesn't mention moving from 1 PAYG tariff to another. 

Thanks for your help

 

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Anonymous
Not applicable
No you don't need to top up.

Follow the step by step instructions on the simswap page and you'll be good to go.

View solution in original post

Message 6 of 12
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MI5
Level 94: Supreme
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Yes you just need to do a sim swap.

 

http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 12
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Anonymous
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Yes just sim swap when you have the new sim

http://swapmysim.o2.co.uk/
Message 3 of 12
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Anonymous
Not applicable
Please take into account a swap can take from a few minutes up to approx 24 hours to settle turning your phone off and on helps the re connection.

If your unsure on performing this yourself then an O2 shop will perform the swap for you. Moving your mobile number, tariff and any Payg credit over.
Message 4 of 12
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Anonymous
Not applicable

Thanks for that - another question....  does the new sim have to be activated (topped up) before I request the swap?

Message 5 of 12
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Anonymous
Not applicable
No you don't need to top up.

Follow the step by step instructions on the simswap page and you'll be good to go.

View solution in original post

Message 6 of 12
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MI5
Level 94: Supreme
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Registered:
Any credit on your old sim will be transferred over to the new sim anyway.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 12
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Anonymous
Not applicable

Great!  many thanks for your help

Message 8 of 12
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Anonymous
Not applicable
Happy to help

wink
Message 9 of 12
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MI5
Level 94: Supreme
  • 122040 Posts
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Registered:
It's our pleasure slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 12
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