Just placed order but dont see it on my o2 page

[NOVATROOP77NI]

I just placed an order for the iphone 13 128gb model but issue I have is I cannot see it my o2 page I have the email and confirmations that I paid a £330 deposit because of bad credit history. But nothing showing on my dashboard but do have confirmation emails? Do these take more time to appear on dashboard

[MI5 · Accepted solution]

@NOVATROOP77NI 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[NOVATROOP77NI]

What it ended up being was that I ordered it off a old stale account didnt think I used my email address before but aprenlty i had to reset.

They said it should copy to the dashboard as soon as its posted out how are they these days on timelines