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Just moved to O2 from Virgin

rmjohns2
Level 1: Joiner
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Just moved over form Virgin. I've just put in my new SIM card in my iphone but I can't seem to receive calls or messages. I want to keep my old number so i added the PAC code when i ordered online. On my online account its showing my old number still, not my new one. Does it take some time to transfer the new number over or do i need to do it again? How to I do this?

 

Any help appreciated!

 

Richard

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MI5
Level 94: Supreme
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@rmjohns2 

I would submit the form again https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If you don't get a text resonse, chase it up with customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
Former Staff
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Hi there @rmjohns2 how are you getting on with your new SIM today? slight_smile Did you make any progress since you last posted? Hopefully everything turned out alright!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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