It looks like I've been being charged TWICE for Disney Plus!

[MaddySutherbee]

So, I very rarely check my bills. I didn't think I had to. I've always just trusted that O2 has been competent and honest.

I've been going through my bills for the past tax year for my tax returns, and I've been shocked to discover that, although my bill was a standard of £10.14, some bills have been as high as £26! Everything is inclusive, so this should NOT be the case! I checked the most expensive bill, and it had double the price of Disney plus as an extra! I'm speechless.

I know this is historic, but I rarely check my bills- of course it's NYE so O2 aren't getting back to me, but how do I go about getting an explanation/ refund for this c*ck up?

Thanks!

[Cleoriff · Accepted solution]

@MaddySutherbee 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.