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Issue with device

Abbie5
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Having issue with my device its clicking random things on my my screen when I'm not even touching the phone would the fix or replace it ?
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Cleoriff
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@Abbie5 

What phone have you got and how old is it?

Have you got insurance?

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Abbie5
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Not to sure about insurance tbh its a samsung note 10
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Cleoriff
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You have two choices then. You could call Samsung to see what they suggest https://www.samsung.com/uk/support/ 

Or call O2 for repair. https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy 

 

Edit spelling

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Abbie5
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You carnt get through to 02 atm for some reason
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Cleoriff
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Hi @Abbie5 

Try these numbers

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

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madasaf1sh
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@Abbie5

It sounds like an issue with the layer under the screen, called the digitiser.

I would contact Samsung direct rather than o2 at the links provided by @Cleoriff suggested.
They are available via chat 24hours a day and are going to better at sorting this for you.
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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@Abbie5 

You should back up your phone with Samsung Smartswitch first and then do a factory reset to see if it helps.

If you do contact Samsung, it will be the first thing they tell you to do anyway.

https://www.samsung.com/uk/apps/smart-switch/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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