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Is it £46 or £35

CMhl
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Got a deal through Money SuperMarket for an iPhone 12 64GB for £46 discounted to £35 Feb sale 24mnth contract. Clicked and followed link to purchase. Opted for click and collect. Upon collection noticed that contract said £46 instead of £35. Queried this with agent who was attending to me. Got assurance from him that it is £35 but it will not be reflected as that on contract. Collected phone but not satisfied with answer. Called O2 customer service for further inquiries and clarification and was told the same thing. My question is has anyone been faced with a similar situation where contract reflects higher price and you pay a lesser discounted price not reflected anywhere on your contract?????

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madasaf1sh
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@CMhl 

 

It will show in my o2 as a discount / bolt-on each month, but will show as a £46 tariff in myo2 at the full price.. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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jonsie
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madasaf1sh
Level 67: Unsung hero
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Registered:

@CMhl 

 

It will show in my o2 as a discount / bolt-on each month, but will show as a £46 tariff in myo2 at the full price.. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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CMhl
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Phew, thank you.

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jonsie
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Welcome 👍

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