Is 02 MasterCard a scam?
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on 08-06-2024 11:04
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on 08-06-2024 14:26
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on 08-06-2024 14:26
This might help :-
Beyond that, submitting a formal complaint might be an avenue to try. However, other O2 teams will not engage with you whilst you have an open complaint, and for O2 to investigate and respond to a complaint can take up to eight weeks. Hence, submitting a complaint is really a last resort.
This is the guidance :-
https://www.o2.co.uk/how-to-complain
Customer+Complaints+code+250523.pdf (o2.co.uk)
https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf
Please keep us informed of developments. 👍
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on 08-06-2024 14:32
It's not a scam, just incompetence
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on 08-06-2024 14:52
You'll find many such posts on here @Hattie_1
You're not alone.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.