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Internet error code

Anonymous
Not applicable
I have currently moved onto pay monthly from pay & go and transferred my old number. I have had this phone now for 2 days and after talking to 6 different people about my Internet i am still not getting any Internet access and get the error code FFFFFE07. I am fed up of talking to people more than once a day because nobody is solving this problem! So how can I solve it?
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MI5
Level 94: Supreme
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Registered:

Book a Guru appointment at your local store. They will go through the phone with you and show you how to use it properly. They will also be able to identify if the phone is faulty for you.

 

http://guru.force.com/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 5 of 6
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5 REPLIES 5

perksie
Level 69: Guiding Light
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Registered:

Have you tried sending ACTIVE to 2020?

 

Which phone is it as if that doesn't work we can point you to the settings to do it manually?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 6
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Anonymous
Not applicable
I have tried sending active to 2020 and this didn't work, and i have also been sent the manual settings but this also didn't work. I have a Nokia lumia 520, and comparing it to a reins who is on pay & go, their Internet is working fine, yet mine won't event connect to wifi.
Message 3 of 6
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perksie
Level 69: Guiding Light
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Registered:

Normally the settings are on the sim card for this phone, did you definitely get a Pay Monthly sim as a Pay and Go one won't work?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 4 of 6
819 Views

MI5
Level 94: Supreme
  • 128219 Posts
  • 614 Topics
  • 22522 Solutions
Registered:

Book a Guru appointment at your local store. They will go through the phone with you and show you how to use it properly. They will also be able to identify if the phone is faulty for you.

 

http://guru.force.com/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 6
811 Views

Anonymous
Not applicable
Yes, I definitely have a pay monthly sim as this is what I ordered, but thank you for the advice, I will do that ASAP!
Message 6 of 6
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