Internet connection

Anonymous · ‎17-03-2015

Have just upgraded phone and on network now, all services have transferred to new phone, Samsung s5 but despite being logged onto wifi, I can't get any internet access on phone. Anyone any ideas? X

viridis · ‎17-03-2015

Are you on bt?

Anonymous · ‎17-03-2015

When on wifi are you on your own home hub connection or are you connected to btwifi with fon?

On the s5 go to settings, wifi to see your connection

viridis · ‎17-03-2015

Basically that^
Make sure you are on the correct home hub ssid.
You want the one that starts
Bthub*-****
* being variable

Anonymous · ‎18-03-2015

No I'm on Virgin. I was at work last night and hadlogged in on the work wifi which I have never had an issue with. As soon as I left work and lost wifi, I could get on Internet. Now I'm home and picked up my home wifi, I can get on Internet fine. Didn't have issue with work wifi with old s3 phone, is there something I need to do, it usually just picked it up when I was in work and with no issue?

viridis · ‎18-03-2015

What service provider is at work?

MI5 · ‎18-03-2015

Reboot your router.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎19-03-2015

All sorted thanks

O2

Internet connection

contract disabled

Cancel insurance

Debt collection

Fraud.

Struggling too pay and phone was robbed