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International cal's

Kajakasia
Level 1: Joiner
  • 2 Posts
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Registered:
Hi,
I can't make any cals to poland, when i try to call it show a mesagw that my calls are blocked
Message 1 of 5
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MI5
Level 94: Supreme
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Registered:

@Kajakasia 

You may have a spend cap or an international call bar.

Call customer service to check.

Numbers here Guide: Coronavirus Community Help and Support 

and here http://www.o2.co.uk/contactus

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
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Kajakasia
Level 1: Joiner
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Registered:
I did call and did what you writed and each time it go back to the first wersion to chose 1 or 2 and its the end of the call
Message 3 of 5
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MI5
Level 94: Supreme
  • 127014 Posts
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Registered:

@Kajakasia 

I'm afraid you have to keep trying.

They are still very busy.

Try the other numbers in the link also.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 5
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Marjo
Former Staff
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Registered:

Hi @Kajakasia , sorry to hear you were having issues with international calls. Did you manage to make any progress with this since yesterday?

Message 5 of 5
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