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International Favorites not been working since 5-Dec

Anonymous
Not applicable

International Favorites not been working since 5-Dec

 

Can you please confirm if it is a global issue or just me?

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Toby
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Hi guys,

 

The service is encountering a small issue at the moment and is being looked at as we speak. It will hopefully be up and running very soon! Thanks for flagging this @MI5@jonsie and @Anonymous

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MI5
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Someone else has reported it too so I suggest you contact CS for them to investigate.
http://www.o2.co.uk/contactus
@Toby is this known to the team - it's the second similar post in the last few days?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Hopefully it's a temporary glitch but one which I would hope customer service are aware of.

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Toby
Former Staff
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Hi guys,

 

The service is encountering a small issue at the moment and is being looked at as we speak. It will hopefully be up and running very soon! Thanks for flagging this @MI5@jonsie and @Anonymous

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

View solution in original post

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MI5
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Cheers Toby.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 41
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Anonymous
Not applicable

Does anyone  have an update as to when international favourites service will be fixed?

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Cleoriff
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Hi @Anonymous No we are still waiting for an update on this. There has been a technical issue for a couple of days now. Hoping it will be fixed soon:smileywink:

*The Game Is On*

Girl in a jacket
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jonsie
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See the post by @Toby above yours @Anonymous

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MI5
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Toby is the official word on the subject.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 41
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Toby
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Hi all,

As soon as I have an update around this I'll let you all know.
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 10 of 41
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