on 08-11-2012 13:11 - last edited on 08-11-2012 14:13 by MichaelL
Please tell me O2 aren't having problems AGAIN???
For the last 2 days myself and my colleagues have had intermittent 3G reception where it is turning off for coming back on for like brief 2 minute windows every hour or so.
Yesterday was bad, but today has been even worse!
Nothing reported on the bloody service status page.
We're all based in Hammersmith (West London).
Sort it out O2.
Solved! Go to Solution.
08-11-2012 14:44 - edited 08-11-2012 14:47
Just spoke to O2.. Apparently there IS an outage around the corner from our office. Why then is their service status page for the postcode in question showing as all green?? If they know there is an outage, why isn't it reported on their site? "Our network is currently working fine" - yeah right. It completely defeats the purpose of having a service status page at all, no?
In any case, napprently there was no resolution date entered so by my books, my service has been lost indefinitely. He said they would "credit" me back, but could not explain how exactly the credit back would work.
Typical.
on 08-11-2012 13:50
on 08-11-2012 13:50
Have you reported the problem to O2?
08-11-2012 14:44 - edited 08-11-2012 14:47
Just spoke to O2.. Apparently there IS an outage around the corner from our office. Why then is their service status page for the postcode in question showing as all green?? If they know there is an outage, why isn't it reported on their site? "Our network is currently working fine" - yeah right. It completely defeats the purpose of having a service status page at all, no?
In any case, napprently there was no resolution date entered so by my books, my service has been lost indefinitely. He said they would "credit" me back, but could not explain how exactly the credit back would work.
Typical.
on 08-11-2012 16:30
on 08-11-2012 16:30
At least you know they are aware of it, hopefully it won't take too long to fix.
Sometimes the service status page can be a bit slow being updated, I've been lobbying for improvements for some time now.
on 08-11-2012 16:46
the checker updates every so often so the the outage may not have come up when you looked, hope its sorted now