cancel
Showing results for 
Search instead for 
Did you mean: 

Insurance

Zoey2112
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
How do I use my insurance to get a new phone when I cant go in store for the Covid-19 and it runs out in may.
Message 1 of 5
471 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Zoey2112 

You need to call cust service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
468 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Zoey2112 Calling customer service at this time of day might entail a long wait on hold, particularly considering the current circumstances everyone is in. The best time to try to get through is 8-8.30 am.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 5
459 Views

jonsie
Level 94: Supreme
  • 92929 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

How to submit a claim

Just call O2 customer services to submit a claim. You might be asked to fill out a claim form. Unlike some other policies we send you a replacement phone, so you can be back on track quickly.

Message 4 of 5
432 Views

MI5
Level 94: Supreme
  • 143455 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Zoey2112 

Normally, one of the options on the IVR is to make a claim.

Customer service will help you to complete the claim whilst on the call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
430 Views