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Insurance claim

Anonymous
Not applicable

So I smashed the screen on my s7 edge called o2 Wednesday they picked it up Thursday, question is how long before I get a phone back will it be new or mine ?

 

keara xx

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MI5
Level 94: Supreme
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They will either repair yours or give you a refurbished phone.
If yours is being repaired it's 2-3 days but refurbs are usually sent the next day.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126765 Posts
  • 613 Topics
  • 21740 Solutions
Registered:
They will either repair yours or give you a refurbished phone.
If yours is being repaired it's 2-3 days but refurbs are usually sent the next day.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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