Insurance claim number

[RichardD]

I had my phone stolen in Heathrow before I left to spend 3 months in Argentina.  After countless chats with o2 support and promises to send me insurance claim details via email as they will not call me on my new Argentinan number. 

They did say they have blocked my phone via o2 chat and have sent another sim to my uk address. 

My problem is before I fill out an insurance claim from I need this claim number etc. 

Can someone please help me . I am at my wits end . I have a crime reference number from the london police. 

Regards

Richard

[MI5 · Accepted solution]

@RichardD 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this