Incorrect tariff charge showing

[Anonymous]

Hi,

I can upgrade today and I have decided to switch to the sim-only deal as I do not need a new phone. I chose the deal 5GB data, unlimited texts/calls for £15 (currently on offer), however it shows up as £24 per month on my app and on the profile. I thought something went wrong and clicked on upgrade again as it showed 'You're changing from £24 to £15 per month'. I am literally confused why this is showing as £24 per month. Is this going to show up after 24h?

I am sick and tired of calling the customer service as the people there are not very helpful. I am hoping that somebody here can shed some light on this issue. 

[Anonymous · Accepted solution]

Hi,

The tariff itself is £24 however you get a £9 monthly discount which gets applied after the upgrade is completed. It will show up in your Bolt-ons section.

[Anonymous]

Hi,

I hope that I won't be charged twice as I placed two upgrade orders after getting worried something went wrong the first time.

Anyway, many thanks for your help! 

[MI5]

We have a community help guide which explains all this here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/Where-is-my-discount/bc-p/1075494

[Cleoriff]

Hi @Anonymous If its a promotional offer it will be shown as a bolt on...See here

https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

[Anonymous]

Hi,

No worries glad to help, with the double billing I can’t tell for sure but there probably will be a pro-rata bill issued but shouldn’t be anything more than a couple pennies higher then what you signed up to.

[Cleoriff]

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@Anonymous wrote:
Hi,

No worries glad to help, with the double billing I can’t tell for sure but there probably will be a pro-rata bill issued but shouldn’t be anything more than a couple pennies higher then what you signed up to.

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They always show the full amount until the bill is generated...then the discount is applied. It's the discounted amount thats paid.

[Anonymous]

Yeah thats right all I’m saying is the OP did technically change between 3 tariffs on one day so depending on the time between the upgrades the bill might be higher or lower as the first bill after the upgrade will be pro-rata.

[MI5]

First bill is explained here https://www.o2.co.uk/help/account-and-billing/first-bill

[Bambino]

@Anonymous Even though you have an aversion to speaking to Customer Service, you really should call to double check that you're not being charged twice. We've seen these kinds of errors happen before.