Thanks for the replies - I will try the PM's as you suggest.
The para about MMS was only to show that I now knew about this, although I hadn't before.
Customer loyalty SHOULD be everything in any conversation I have with O2. In any other setting, you would take note that someone has been a loyal customer and not treat them as if you don't care if they leave and go to another network.
If the 4:1 has gone, what has replaced it? Yes I can go and look but it would be good to see it here.
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