Incoming call from Bosnia resulting in me being charged

[apbran]

This morning my mobile gave one ring. The number was +3876185943 which the phone identifies as Bosnia and Herzegovina.  The call did not connect and I don’t know anyone there and wasn’t expecting a call.

Shortly thereafter I was notified that my O2 charge limit had been reached so I checked and I have been charged £5 for a call 3 minutes 20 seconds long.  I am writing to say there wasn’t a call which connected either inbound or outbound so how have I been charged?

regards,

Paul

[MI5]

@apbran 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[ECO]

I have also had an invoice from o2 asking for £347.46 for a call lasting over 3 hrs to a Bosnian number 0038761173037 it was made in the same day as your call 26 Feb.

did you get anywhere with o2? 
they say they will get back to me in 5 days 

[Cleoriff]

@ECO 

Please take the advice offered by @MI5. You have to perservere with them by calling and using social media.

£350 is a lot of money for a call which you didn't make!!

[pgn]

@Dave-O2 - what's the story with this "get a call from Bosnia-Herzegovina and find a huge charge on your bill the next day (if you can get into your MyO2!)?

Is it a known issue? Is there advice about it anywhere available? (I have not googled it yet, later I shall!).

Sounds like it has been around a while:

https://community.o2.co.uk/t5/forums/searchpage/tab/message?q=Bosnia&sort_by=-topicPostDate&collapse...

[japitts]

There is no charge for receiving calls in the UK.

I've known many people claim otherwise over the years, but never once seen documentary evidence of the charge - a screenshot of the bill, for example.

[Oxonian]

Of course, we have numerous guides available that might help :- 

Phishing, Smishing & Scams. Latest info & advice. 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: A Guide to Deal with Spam/Scam Calls and Text 

[japitts]

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@Oxonian wrote:

Of course, we have numerous guides available that might help :- 

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There is no charge for receiving calls in the UK.

[Dave-O2]

Thanks for the tag @pgn 

It sounds like these type of calls from unknown international numbers are often part of a scam, sometimes known as Wangiri (one ring) and is where the fraudster leaves a missed call on your phone, intentionally not giving you a chance to answer it. If you call it back, you could incur high costs. You should report Wangiri calls to nuisance@telefonica.com including details of your mobile number, the number calling you, and the time and date of the call(s).

More help and advice ➡️ Nuisance calls and texts

@ECO Can you please also report this spam caller by texting CALL to 7726 and we'll respond by asking for the number calling you.

Please keep me updated on how you get on.

[Cleoriff]

Thanks for that info @Dave-O2 👍