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Anonymous · ‎15-11-2016

I want to change from a Pay & Go to a Pay Monthly. When I set up my account, I put my official name.

Minh Tuan. However, when I can to order, I get a message "Enter a valid first name between 2 and 20 characters. No spaces or special characters". I cannot enter the textbox. It shows green but just cannot be changed, forcing me to make a phone call to order.

MI5 · ‎15-11-2016

You are better off calling or going in store anyway.
The website has loads of issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎15-11-2016

Very weird. Is the website not accepting the OP's official name...or not allowing ANY name to be inserted into the text box.?

Veritas Numquam Perit

MI5 · ‎15-11-2016

The website is weird.
It won't accept some peoples bank details so why should names be any different!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎15-11-2016

@Anonymous Have you just tried Mr ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-11-2016

I have tried.

It's just not working. Flimsy website.

Cleoriff · ‎15-11-2016

Flimsy. Good word. Follow @MI5's advice and go instore @Anonymous

Veritas Numquam Perit

MI5 · ‎15-11-2016

Looks like there's no other choice, but at least you'll know if they have stock without handing over your money and waiting weeks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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