Solved: I want to upgrade but it’s telling me to wait 5 mo...

Tori_3 · ‎20-04-2022

Don’t know why but on my o2 app I have a small amount remaining on device

but it’s saying I must wait 5 months

anyone know why????

gmarkj · ‎20-04-2022

That is probably when the device plan is due to end @Tori_3

If you want to upgrade then you will need to pay this off first.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎20-04-2022

That is probably when the device plan is due to end @Tori_3

If you want to upgrade then you will need to pay this off first.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2