cancel
Showing results for 
Search instead for 
Did you mean: 

I want to cancel my contract

Anonymous
Not applicable
I've got a 24 month contract and have 12 months left of it and I would like to get a new phone and was wondering if I would be able to cancel my contract? Or get an early upgrade?
Message 1 of 15
2,938 Views
14 REPLIES 14

Anonymous
Not applicable
The contract is a legal agreement, but O2 will let you upgrade a little early depending on how much you spend over your tariff each month.
If you never go over your monthly tariff then you can upgrade one month early.
There is nothing stopping you from buying your own handset though.
Message 2 of 15
2,890 Views

Anonymous
Not applicable
Am I right in thinking the VAT is removed when buying the contract out?
I've got 12 months left too, but may leave it 6 months before I buyout. I'm off to GiffGaff wink
Message 3 of 15
2,891 Views

Anonymous
Not applicable
I think if you want to cancel you have to pay off the amount remaining of your contract i.e. if it was a 12 month contract at £25 a month and you have 6 months left you would have to pay £150 to cancel.
Message 4 of 15
2,891 Views

Anonymous
Not applicable
Are you sure? Orange do not charge VAT on early termination fees, as they are not technically providing a service (unlike if you pay line rental and use the line).
Message 5 of 15
2,891 Views

Anonymous
Not applicable
Are you sure? Orange do not charge VAT on early termination fees, as they are not technically providing a service (unlike if you pay line rental and use the line).

That's just a goodwill thing, not all providers do it.
Message 6 of 15
2,891 Views

Anonymous
Not applicable
Definitely not goodwill. It's non VAT rated on the bill. I should know as I work for them slight_smile
Message 7 of 15
2,891 Views

Anonymous
Not applicable
Definitely not goodwill. It's non VAT rated on the bill. I should know as I work for them slight_smile

Right ok, but they're not doing it because they have to.
Message 8 of 15
2,891 Views

Anonymous
Not applicable
That's right. Its just something they do. Vodafone used to do something similar, but now charge (like O2) in accordance with Ofcom guidelines.
Message 9 of 15
2,890 Views

Anonymous
Not applicable
Definitely not goodwill. It's non VAT rated on the bill. I should know as I work for them slight_smile

Right ok, but they're not doing it because they have to.

Surely that means O2 charge a 17.5% penalty for early termination then?
Either something is VAT rated, or it isn't. The networks can't decide that for themselves.
Message 10 of 15
2,890 Views