I want to cancel my O2 Recycle order, how do I do this?

[Joel_H92]

I've paid off the remainder of my contract and organised to recycle my old phone for credit, but now I want to cancel that trade-in as I'm happy to keep the old phone as a backup.

Does anybody know if this is possible to do online?

[MI5]

@Joel_H92 

Just don't send in phone and nothing will happen.

[Cleoriff]

@Joel_H92 

You need to contact O2.

All numbers in this guide Guide: Coronavirus Community Help and Support 

[Joel_H92]

If this is the case then that’s perfect. Sorry to ask but you’re absolutely sure?

[Joel_H92]

Would simply not sending it back be enough? I figured contacting them would be the correct thing obviously.

[Cleoriff]

@Joel_H92 

If you have organised to send it back then you probably should contact O2.

[MI5]

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@Joel_H92 wrote:
If this is the case then that’s perfect. Sorry to ask but you’re absolutely sure?

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100% sure.

If no device is received the trade in will be cancelled.

Simple as that.