I've lost my phone

[Thewife1961]

I lost / stolenmy phone Saturday morning been trying to report this with no succes because not taking calls I am insured what do I do to claim  I also can't report to police beachside they aren't taking calls unless emergency  can you help 

[Edit: topic title clarified]

[Cleoriff]

The lost and stolen option is open 24/7. @Thewife1961 

Call until you get through. Guide: Lost or Stolen O2 Device? - How to Report it 

Edited to correct title!