1 ACCEPTED SOLUTION
Accepted Solutions
Hi @Anonymous and @Anonymous,
Unfortunately It's bad news... Bills over 2 years old can not be provided.
There is no charge for a Copy Bill and the timescales are up to 14 days..You cant request a bill to be sent to a different address.. Hope this clarifies it 
- 93253 Posts
- 609 Topics
- 6984 Solutions
In My O2 you can only get the last 18 months.
I'm fairly sure that o2 only keep a record going back 6 years for legal b ligation but you really need to talk to customer service on 202. They can possibly help you but we are 8 years down the line now.
This link may help but I would speak to them first...
http://www.o2.co.uk/help/everything-else/how-to-get-a-copy-of-the-information-we-store-about-you
It requires you fill in the Subject Access Form for which there s a nominal charge of I think £10.
- 23207 Posts
- 1029 Topics
- 3690 Solutions
I'm in the process of clearing out old paperwork prior to 2009 in preparation for moving. Unfortunately I have tons of it. It's not really germane to the OP's query, but if HMRC don't require me to keep any from before that time, I doubt that O2 would have any records from 2007.
- 145010 Posts
- 635 Topics
- 27816 Solutions
I think it's only kept for 6 years.
- 23207 Posts
- 1029 Topics
- 3690 Solutions
Correctamundo 
- 13532 Posts
- 106 Topics
- 309 Solutions
If it's the same email, you might still have the final values in you inbox, well if O2 even sent them back then.
- 93253 Posts
- 609 Topics
- 6984 Solutions
@viridis wrote:
If it's the same email, you might still have the final values in you inbox, well if O2 even sent them back then.
Now that's clutching at straws....
- 93253 Posts
- 609 Topics
- 6984 Solutions
@Anonymous wrote:
Hi @Anonymous ! Did you speak to customer service about this? It would be interesting to know if it's possible to get a copy of old bills. Do let us know if you find the way as it might help others looking for the same question...
From 2007 I think it's unlikely. ...
