I like to have VAT Bill

[VA1]

I like to have VAT Bill , Before I had , now  in the new bill not show the VAT , Please can you put  back my bill to a business bill . 

[VA1]

I like to have VAT Bill , Before I had , now  in the new bill not show the VAT , Please can you put  back my bill to a business bill . 

[MI5]

@VA1 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 

[pgn · Accepted solution]

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@VA1 wrote:

I like to have VAT Bill , Before I had , now  in the new bill not show the VAT , Please can you put  back my bill to a business bill . 

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Did you move from Business to Personal Contract, @VA1?  VAT bills are not the norm on the personal side in O2 - that said, assuming the System 360 upgrade does not change things, they used to be an O2 CS-enabled setting in MyO2.

It took several months of hassle from me to get VAT invoices switched on in My MyO2 - once enabled, it stays on, usually. Just keep calling 202 around 08:15am until you get a good agent who knows the magic runes to apply to your account. Guide: How do I get to the 'Download Bill' page? shows some of the hassle I had back in the day.

Note the VAT only applies to your Refresh Tariff Airtime component, as the Device Plan is a credit agreement.

If you are SIMO or on a bundled tariff from a reseller, the VAT invoice shows all the detail and a VAT number on the first page of the bill.

Good luck!