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I keep getting chased for a payment I have already made

EP2022
Level 1: Joiner
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I have to make a monthly device plan payment of £6.99. I do it manually, and although a total pain, usually works fine, but this month I replied to the text, got confirmation for my payment and now they are threatening to cancel my device, and I have no way of saying I've already paid, stop hounding me. Any ideas?

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madasaf1sh
Level 77: Grand Master
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@EP2022 

 

You need to speak to Payment Management on 0800 902 0217  and they can have a look into it.

 

This is why you should pay by DD, as it could lead to miss payments been recorded on your credit file.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 77: Grand Master
  • 10789 Posts
  • 59 Topics
  • 3114 Solutions
Registered:

@EP2022 

 

You need to speak to Payment Management on 0800 902 0217  and they can have a look into it.

 

This is why you should pay by DD, as it could lead to miss payments been recorded on your credit file.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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EP2022
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Thank you, I much appreciated, I will give that a go

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