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I just wanted to cancel?

burnssimon
Level 1: Joiner
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Can anyone help me?

 

Signed up for a contract recently and had a terrible experience. Tried to cancel several times now over the phone, just end up being transferred and eventually cut off.

 

I'm still within the 14 days cooling off period.

 

 

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TallTrees
Level 45: Knowing
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Hi there @burnssimon 

Welcome to the Community.

These may help you

Guide: Cancelling Your Contract 

Guide: Coronavirus Community Help and Support 

and you can also use Social Media to contact O2 customer services if this is suitable for you:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

 



HAPPINESS IS BEE SHAPED

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burnssimon
Level 1: Joiner
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I'm not on social media. 

I've tried to cancel via phone, however i keep getting transferred until someone hangs up on me.

I've tried the chat function, I just go round and round in circles asking for security questions.

 

Why is it so difficult to speak to someone at a company who's primary business is Telecommunications!??!? 

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MI5
Level 94: Supreme
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@burnssimon 

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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