I haven’t iPhone for which I’m paying

[Neil11]

Hi there, I haven’t got iPhone 12 max pro for which apparently I’m paying. I’ve ordered iPhone 12pro, but 12 pro max was sent to me instead by mistake about month ago and after talking on the phone with provider I’ve send it back to o2 same day I’ve received it. I’ve also cancelled iPhone 12 Pro, but on myo2 page it shows that I’ve got iPhone 12 Pro max.  Please help with the issue

[TallTrees · Accepted solution]

Hi there @Neil11 

Welcome to the o2 Community Forum.

Unfortunately I don't think we can help here on the Community Forum.

The only way to sort this out is to contact o2 customer services.

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

The best time to contact o2 customer services is early in the morning 08.00am

Good Luck and best wishes