I have tried to cancel my account twice, is it done or not?

[Eluned2]

I called o2 to cancel my account last December. I don't use the sim at all and have been in Dubai, using an international sim.

They continue to take larger amounts than I was originally being charged from my bank account.

I called to again cancel my account last month only to find I have since been charged again.

I am praying that this is the last time they steal my money for a card I haven't used in 9 months.

[pgn]

Guide: Cancelling Your Contract contains the guidance, and you can reach O2 via Social Media at the link just below this post. Good luck, @Eluned2 

[Cleoriff]

@Eluned2 

Guide: Cancelling Your Contract 

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[Bambino]

@Eluned2 To call the freephone number given to you by @Cleoriff you will need to download Skype which is also free: Guide: A Guide to Skype 

[madasaf1sh]

@Eluned2 

You will need to use a VPN to connect to Skype, due to it being banned in Dubai (and the whole of the UAE)

[Bambino]

Didn't know that, @madasaf1sh. That's absurd.