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I have scratched my SIM card

Mustafa_Kahin
Level 1: Joiner
  • 1 Posts
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Registered:

My sim was in the back of my phone, between the phone and the case, and I think it scratched. Is there any way I could get a replacement because I have a contract and I need my SIM card for work as soon as possible. 
Thank you

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pgn
Level 77: Grand Master
  • 39498 Posts
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Registered:

Hi @Mustafa_Kahin - there are some basic checks you can do if you have another phone, Guide: Is the network down for me or everyone? 

Or you can visit a store and let them check your SIM - this is probably the best option.

 

Otherwise if you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. Good luck.

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pgn
Level 77: Grand Master
  • 39498 Posts
  • 243 Topics
  • 1796 Solutions
Registered:

Hi @Mustafa_Kahin - there are some basic checks you can do if you have another phone, Guide: Is the network down for me or everyone? 

Or you can visit a store and let them check your SIM - this is probably the best option.

 

Otherwise if you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. Good luck.

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