I have insurance and damaged my phone

Darvilly · ‎29-04-2020

Hello

I damaged my phone by knocking a drink over it and I need my phone as I care for my 2 elderly parents in their nineties I cannot get through to o2 to ask for replacement I am insured for accidental damage

Any ideas please would be helpful

Thank you

Mary

MI5 · ‎29-04-2020

@Darvilly

You can submit a claim here https://www.o2.co.uk/help/digital-services/o2-insurance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎29-04-2020

@Darvilly If you need telephone access you can download Skype

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
https://support.skype.com/en/faq/FA256/how-do-i-get-a-skype-number

I DO NOT WORK FOR O2

O2

I have insurance and damaged my phone

Not in my account

PAC code problems.

Add a monthly Sim Deal

Not impressed : "Your O2 RPI terms are changing"

eSIM