I have a rolling contract sim

[Anonymous]

I pay something like £16.23 a month plus any extras

I've always been under the assumption that I've been paying for data usage as 100MB has always been listed in my allowance but I've never used it

I recently bought a Samsung Galaxy s3 mini and started using data

I've just been billed £25.40 and that appears to be extra for data usage

How can I be charged for using it when I'm already paying it?

[MI5]

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@Anonymous wrote:

85p for data

As far as I recall, and from what the bill says, I've used nothing outside my allowance

I don't understand where this extra charge is coming from

*confused*

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The numbers don't add up so I'm confused too.

If you've not used anything outside of your allowance the bill should just be the basic tariff price.

[Anonymous]

How much is that gonna cost me...

I keep looking at this bill and wondering where they got the amount they got

Maybe the brains of this operation can figure it out because I can't

[MI5]

202 is free from your o2 phone.

[Anonymous]

Aha!

That's good news

I shall do that and get back to you all this evening

Thanks for all your help guys!

*cheers*

[Anonymous]

Lol.

Good luck.

[MI5]

No probs Laura.... Chat later

[Anonymous · Accepted solution]

Just phoned o2 and took a flaky at the poor girl on the other end

Apparently even though I'm paying for data through my contract I'm still being charged for the privellage

I apoligised to her and asked to be put through to complaints but she offered to see if she could get me a better deal as I'm long overdue an upgrade

Got a much better offer with no hidden charges but have asked for the billing system to be more transparent so we can see what the contract includes and any hidden charges are laid out before we use anything

[MI5]

That sounds most strange but hopefully your new tariff will suit you better....

[Anonymous]

Does that mean I'll get a new sim or can they do that with magic onto the old one now?

[Anonymous]

No just use your sim card your using now.