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I don't have an O2 account but I was charge £ 130

Anonymous
Not applicable

Hello,

 

I do not have any O2 account (I am using giffgaff). However, O2 have charged me for £ 130 as shown in my bank statement. As I do not have an O2 account / number, I would not have purchased anything from O2 to cost me £ 130.

 

Could someone please help me in this or advice me what I could do? I would really appreciate this.

 

Kar Leong

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Anonymous
Not applicable

Hi Everyone,

 

Yes, it does seem like a stranger has been using my debit card details to purchase the O2 topups. I was not sure if there is any way to trigger the accidental O2 topup even if I do not have an account.   

 

I have already contacted my bank. They told me that they have taken the necessary actions, including reimbursing my money.

 

Thanks everyone.

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MI5
Level 94: Supreme
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Contact CS to inquire about the seemingly false charges http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Hi

As advised contact O2 asap to discuss the situation.

I hope your not a victim of identity theft etc.

Please let us know how you get on.
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jonsie
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I'm not sure how you can be charged if you don't have a O2 account. Sounds like fraudulent top ups to me. Contact your bank and speak to the fraud department. O2 will be next to useless....

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Anonymous
Not applicable

Hi @Anonymous 

 

What is the description on your Bank statement?

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Cleoriff
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Don't like the sound of this at all. Your bank is the only company that can help you with this. You must ring tham as soon as possible...:smileysad:

*The Game Is On*

Girl in a jacket
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Anonymous
Not applicable

Hi Everyone,

 

Yes, it does seem like a stranger has been using my debit card details to purchase the O2 topups. I was not sure if there is any way to trigger the accidental O2 topup even if I do not have an account.   

 

I have already contacted my bank. They told me that they have taken the necessary actions, including reimbursing my money.

 

Thanks everyone.

View solution in original post

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Cleoriff
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Registered:

@Anonymous wrote:

Hi Everyone,

 

Yes, it does seem like a stranger has been using my debit card details to purchase the O2 topups. I was not sure if there is any way to trigger the accidental O2 topup even if I do not have an account.   

 

I have already contacted my bank. They told me that they have taken the necessary actions, including reimbursing my money.

 

Thanks everyone.


Did your bank infer that the fault was theirs or O2? I can't understand how this could happen. Our debit card details for top ups are meant to be totally secure...:smileysad:

*The Game Is On*

Girl in a jacket
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Anonymous
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Thank you for the update.

Now your bank is aware of the problem I hope they resolve it asap.
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MI5
Level 94: Supreme
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Registered:
Most worrying 😞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 10
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