I did not want big bundle as I am already using favourite place & have bt broadband!!!!!!!!!!!!!!!?

[Anonymous]

I bought a new phone with compulsory £10 top up. O2 then took £10 and gave me a big bundle. Not helpful as I already have P&G favourite place and unlimited Broadband wi BT. Why can I not speak to an advisor? really P*****D off.

[Anonymous]

You can speak to an adviser. Call 4445 from your payg mobile.

[Anonymous]

Hi

I've had that issue which live chat resolved for me.

http://www.o2.co.uk/contactus

[Bambino]

Use Live Chat at your own risk:

http://community.o2.co.uk/t5/Off-topic/Next-time-you-consider-live-chat-Think-very-carefully-first/m...

[Anonymous]

Personally I agree. I won't advise Live Chat for anything. But having advised the OP to phone as they want to "speak" to an advisor I think the job was done.

But I 1 million per cent agree with you re Live Chat.

[Bambino]

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@Anonymous wrote:
Personally I agree. I won't advise Live Chat for anything. But having advised the OP to phone as they want to "speak" to an advisor I think the job was done.

But I 1 million per cent agree with you re Live Chat.

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Thank you.

It was not my intention to veer off-topic, but I was not the one who initiated it.

[Anonymous]

😆😆😆😆

Maybe one day o2 will see it.

But in the meantime the OP asked if they could speak to an advisor and they can on 4445. If they chose Live Chat and it ask goes wrong then heaven help them.

[Bambino]

I highly doubt that O2 will ever change their tack. They have two cheap sources of labour. Live Chat....and us.

I hope the OP can eventually speak to CS. By the way @Anonymous I flagged the other thread the OP started on the same topic because your mention to Toby wasn't typed correctly.

[Anonymous]

Ooops well spotted. Thank you. Appreciate that 😆

As for cheap labour, well I fully expectBT to announce tomorrow their intention to acquire o2 in which case there is likely to be more off shore live chat services not less.

[MI5 · Accepted solution]

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@Anonymous wrote:

I bought a new phone with compulsory £10 top up. O2 then took £10 and gave me a big bundle. Not helpful as I already have P&G favourite place and unlimited Broadband wi BT. Why can I not speak to an advisor? really P*****D off.

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If you had just upgraded you wouldn't have paid an additional £10 and you could have just used your original sim card and carried on completely the same.

In fact, unless you have transferred your number to the new tariff you can just put your old sim back in the phone and carry on as before.

If the sim is the wrong size for the phone you can get a free sim swap.

Any O2 HighStreet Store can perform the swap in store or a person can take the SIM card home or request one via O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business -> http://www.o2.co.uk/contactus
Sim Swap link -> http://swapmysim.o2.co.uk
Be sure to ask for an Account Specific Blank SIM card as Contract and Pay As You Go versions hold different information.
The Service will stop on the original SIM card which indicates the swap has started. Turning the phone Off and On , or if applicable switching airplane mode On and Off ,with the new SIM card in every 20 minutes or so will typically help the connection to settle.