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I cancelled my contract but still received a bill

MarekW
Level 1: Joiner
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on ‎13-02-2024 10:32 - last edited on ‎13-02-2024 11:06 by Community Manager

on ‎13-02-2024 10:32 - last edited on ‎13-02-2024 11:06 by Community Manager

Hi, 

I disconnected and received confirmation but you still sent me a bill? Please can you have a look into it

 

Modify order : (REMOVED)

Airtime plan 5GB Promo, Unlimited UK Minutes, Unlimited UK Texts, 18 months

Disconnection: (REMOVED) scheduled for 2/17/24 12:00 AM

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gmarkj
Level 66: Unequalled
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on ‎13-02-2024 10:42

on ‎13-02-2024 10:42

Hi @MarekW 

This is a public community of o2 customers, so please remove your details above by using the edit button.

If you have a query over a bill you need to speak to o2 customer services.

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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