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I am unable to use my Amazon Prime extra

Eliz
Level 1: Joiner
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I had an Amazon Prime benefit for the past 6 months. I have upgraded my account and as part of it, I was given 6 months of Amazon Prime Extra. When I try to redeem it, ı get the following error on Amazon website. When I asked them, they said I should ask O2. 

This account isn’t eligible for this offer.
You already have an existing membership for this service. You can redeem this offer after your current membership has expired.
Message 1 of 6
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MI5
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@Eliz 

Has your current Amazon membership actually ended and did you cancel the recurring payment after the 6 months free?

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
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Eliz
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When I look at my extras, there is no active one. 

You don't have any active Extras on us. You can add more Extras to your monthly bill whenever you like.

Message 3 of 6
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MI5
Level 94: Supreme
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@Eliz 

You may need to use a different email address to sign up again then 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
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madasaf1sh
Level 77: Grand Master
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@Eliz 

 

Amazon terms are only one offer per email address, you cant stack offers with them..

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 5 of 6
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MI5
Level 94: Supreme
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OP has no active offers, but in the past, alternative email addresses have been required.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
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