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I am unable to call USA from UK

asdlkasjdlk
Level 1: Joiner
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on ‎03-06-2020 20:57

on ‎03-06-2020 20:57

Call is immediately dropped. The help system says I may have a spend cap but I didn't set one and can't view or change it either in the app or on-line. 

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MI5
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‎03-06-2020 21:00 - edited ‎03-06-2020 21:00

‎03-06-2020 21:00 - edited ‎03-06-2020 21:00

@asdlkasjdlk 

You need to call to remove the spend cap Guide: Coronavirus Community Help and Support 

The best number to try is 0800 587 4005

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎03-06-2020 21:02

on ‎03-06-2020 21:02

If there is a spend cap you should see it in My O2

It's possible you may have an international bar which customer service would need to remove

Open the calls app and check in the phone settings to see if international calls are blocked there

If you need to call

The best number to get through seems to be
0800 587 4005

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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